Refund & Returns

1. Your Rights Under the ACL

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item has a major problem, you can choose a refund or replacement. If the problem is minor, we will repair or replace the item within a reasonable time. Please keep your proof of purchase.

2. Change-of-Mind Returns

Beyond your ACL rights, we offer a 30-day change-of-mind returns window. Items must be unused, in their original packaging and in the same condition as received. Sealed software cannot be returned for change of mind once the seal is broken, unless the item is faulty. Change-of-mind return postage is at your cost.

3. How to Return an Item

• Email [email protected] with your order number and reason for return.
• We'll reply with return instructions and an address.
• Use a tracked service — return parcels are your responsibility until they reach us.
• For faulty items, we cover reasonable return postage costs.

4. Refund Processing

Once we receive and inspect your return, we'll let you know the outcome. Approved refunds are processed to your original payment method within 10 business days. Shipping charges are refunded where an item is faulty or not as described.

5. Contact

For any returns query, email [email protected] or call +61 02 4057 9097 (Mon–Fri, 9am–5pm AEST).