Privacy Policy

1. Who We Are

XP Industry Pty Ltd is the entity responsible for your personal information. If you have questions about this policy or wish to exercise your privacy rights, contact our Privacy Officer at [email protected].

2. Information We Collect

• Identity & Contact Data: name, email, phone, and delivery address.
• Transaction Data: products purchased and payment records (card details are processed securely by our payment providers — we do not store full card numbers).
• Technical Data: IP address, browser type, device and operating system.
• Usage & Marketing Data: how you use our site and your marketing preferences.

3. How We Use Your Information

• To process, fulfil and deliver your orders and manage returns.
• To provide customer support and send transactional emails (confirmations, dispatch notices).
• To send marketing communications where you have opted in (you may unsubscribe at any time).
• To improve our website and services, and to prevent fraud.
• To meet our legal and tax obligations under Australian law.

4. Disclosure of Your Information

We may share personal information with:

• Service providers: payment processors, delivery carriers (such as Australia Post and courier partners), hosting and email providers, bound by confidentiality obligations.
• Authorities: where required by law, regulation or a lawful request.

We do not sell your personal information.

5. Overseas Disclosure

Some of our service providers may store data outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the APPs.

6. Your Rights (APPs)

Under the Australian Privacy Principles you may:

• request access to the personal information we hold about you;
• request correction of information that is inaccurate or out of date;
• opt out of direct marketing at any time;
• make a complaint about how we handle your personal information.

To exercise any of these, email [email protected]. We aim to respond within 30 days.

7. Data Security & Retention

We use TLS/SSL encryption and secure infrastructure to protect your information. We keep personal information only as long as necessary for the purposes described, or as required by Australian tax and record-keeping laws (generally up to 7 years for transaction records).

8. Complaints

If you are not satisfied with how we have handled your personal information, please contact our Privacy Officer first. If your concern is unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).